SHIPPING AND RETURNS

SHIPPING POLICY

We ship using USPS and DHL. Pricing transparency - our policy is to add just $1 per shipment to cover materials, labels, and handling.

DOMESTIC / US - USPS First Class is available for packages up to 15.9 ounces, and Priority service for packages over 1 lb. Both are fully trackable.

Packages returned due to being undeliverable will be automatically refunded less shipping charges and your merchandise will be returned to stock.

INTERNATIONAL - USPS First Class International is the most economical option available - most packages will be $17-25 depending on weight and destination. Tracking is available in certain supported countries with Electronic USPS Delivery Confirmation International Service (E-USPS DELCON INTL) - updated list is here.

As of 14 July 2020 -

Australia Belgium Canada Croatia Cyprus Denmark Estonia France Germany

Gibraltar Hong Kong Iceland Indonesia Israel Japan Lithuania Luxembourg Netherlands

New Zealand Poland Portugal Singapore Thailand United Kingdom of Great Britain and Northern Ireland

If you are in a supported country, once your package leaves the US you should be able to track it through your country’s postal service, ie: Royal Mail, Deutschpost, etc.

If your country is not listed above or on the USPS site, it may not be trackable once it leaves the US. Ordering to non-supported countries is at your own risk and we cannot issue refunds in the event of a non-deliverable package.

Some countries are subject to import duties and / or fees - please know your own countries requirements before ordering. Packages returned due to duties not paid will be automatically refunded less shipping charges and your merchandise will be returned to stock. All packages are marked as merchandise and for the full retail price, we cannot mark orders as gifts or devalue them.

UK customers - you may be subject to VAT charges and Royal Mail often charges an additional £8 International Handling Fee that is due on delivery.

RETURNED PACKAGES

If your package is returned due to an incorrect address, you will be issued a full refund for purchase price of the items in the order. Shipping charges will not be refunded. 

RETURN POLICY

We are a small operation and returns can be difficult and time consuming to manage. We understand sometimes they are needed, but in order to cut down on returns we ask that you:

• Check the size measurements listed before ordering - if you’re unsure, pick a shirt you like the fit of and measure it - compare the measurements to pick your best size.
• Double check your shipping address - make sure you have apartment number, etc. listed.
• If you have issues getting packages delivered, please add your phone number in the notes section so we can add it to the package.
• Use a valid email address - this is our only way to contact you if there’s a problem with your order or address!

If you still want to make a return, please email us with your order number at

orders [at] dietprada [dot] com

Return shipping is at your expense and your original shipping charges unfortunately cannot be returned.

DAMAGES

We pack all orders by hand and do our best to inspect for damaged items. If you still received damaged merchandise, please contact us via 

orders [at] dietprada [dot] com and we will work out a replacement or refund.

 

Thank you for your support Dieters!